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Privacy Policy:
We value your privacy and security extremely seriously.
Therefore you will find that for all online orders we only
use a worldwide established and secure payment gateway
system to process your order
We will never disclose your email or address details to
3rd parties, and will only retain your details for
specific NEXX Sports
promotions from time to time, which you may also opt out
of at any time by emailing us and letting us know.
If you have any questions or comments then please email
us.
Shipping:
We deliver across Europe, North America and Australasia.
Please email us for a shipping quotation to your specific
country for all bulk orders. All retail orders have a 2-3
week shipping timeframe and shipping cost for small direct
retail orders are listed within the online catalogue. For
all bulk orders please contact us for accurate estimate
for shipping timing of your order
The
main courier service we use for all our UK & International
deliveries is DPEX & Skynet and all orders are allocated a
tracking number which gets emailed to you upon order
dispatch from us.
Please email us here if unsure of anything else. Thank you
Terms & Conditions:
1) All
our items come with a 3 month manufacturing defect money
back guarantee subject to normal wear & tear
2)
We are a international company and we often process
orders to be dispatched directly from our international
supplier base
3)
Customer satisfaction is our top priority and your
feedback is essential in order for us to continuously
improve our service
4)
We can only issue refunds or exchange once we receive
back the item(s) and conditions below are met:
i)
We will refund or exchange if an item is delivered
defective however please be assured that all orders
are 100% quality inspected and date stamped with photo
evidence against your invoice prior to shipment
ii)
For any other reason for return we are unable to
refund any postage charges applied by us or incurred
by you
iii)
For exchanging a incorrectly ordered item, email us
for a RMA (Returns Merchandise Authorization) after
which you must securely re-package the item include
any postal fee (online payment instructions given in
RMA) and send to our
UK returns address below;
Nexx
Sports
Near Tambra House,
Haji Pura Road, Sialkot 51310
Pakistan
(Please note that we are a internet based company and the
address above is a returns collection address only)
iv)
The process and timeframe for receiving your requested
replacement item(s) will be detailed in your RMA
v)
We cannot refund or exchange an item that has been
ordered with ANY requested alteration (this includes
non standard inside leg length alterations, if
requested upon order), so please provide measurements
at your own risk
vi)
We cannot accept returns that have been used or
damaged in transit due to packaging so please ensure
item(s) are packaged and insured appropriately with
proof of postage
Nexx
Sports
Near Tambra House,
Haji Pura Road, Sialkot 51310
Pakistan
(Please note that we are a internet based company and the
address above is a returns collection address only)
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